Delight.ai Introduces Customer Service Agent and No-Code Management Tool
Delight.ai, a provider of AI-powered customer service and engagement software and a Sendbird company, has introduced two products designed to consolidate customer-facing AI operations and simplify agent management.
Delight Customer Agent combines shopping, appointment booking, customer support, and retention functions within a single AI system. It maintains customer context across interactions, including identity, preferences, and transaction history.
The second product, Midas, allows business users to configure and update the customer agent through natural-language instructions rather than software development.
Midas translates business policies into executable workflows, tests proposed changes against simulated customer interactions, and applies approved updates. It also analyzes conversations to identify areas requiring improvement.
Both products support enterprise oversight and approval processes. For enterprise IT teams, the approach addresses the complexity of maintaining separate AI agents across sales, marketing and support departments.
The announcement follows Gartner research published Nov. 4, finding that only 4 percent of customer service organizations had achieved their expected returns on AI investments.
Consolidating customer interactions could reduce duplicated integrations, although organizations must still manage data access, workflow accuracy, and governance across departments.
Posted by Pure AI Editors on 11/10/2026