AudioCodes Certifies Voca CIC for Microsoft Teams Unify Voice Agents

AudioCodes, a provider of enterprise voice, unified communications and conversational AI solutions, has received Microsoft certification for integrating its Voca Conversational Interaction Center with Microsoft Teams Unify, giving enterprises a supported path for connecting AI-powered voice agents with Teams communications.

The integration enables Voca CIC voice agents to participate in Teams-based calling environments while using AudioCodes’ conversational AI capabilities to handle customer and employee interactions. Organizations can use the combination to automate voice workflows while retaining their existing Microsoft Teams communications infrastructure.

The solution is provided as a fully Managed Service: AudioCodes handles implementation, operation, and ongoing support, giving enterprises building their cloud and AI strategy on Microsoft Teams and Azure one address for customer experience capabilities, from CCaaS to Voice Agents.

The certification addresses enterprises looking to introduce AI agents without building separate telephony environments. Voca CIC is designed to connect conversational AI with enterprise voice systems, allowing automated agents and human employees to participate in the same customer service workflows.

For IT teams standardized on Teams, certified integrations can reduce the amount of custom communications engineering required to introduce voice agents. They can also help organizations maintain existing calling architecture and operational controls as AI takes on a larger role in contact center and other voice-based workflows. Voca CIC is available as a 30-day free trial on the AudioCodes website, Microsoft Marketplace, and the Teams Store.

Posted by Pure AI Editors on 08/18/2026