Cisco Launches Cisco IQ to Unify AI-Powered Customer Experience Across Platforms
Cisco, a worldwide technology leader that is revolutionizing the way organizations connect, has introduced Cisco IQ, a unified AI-powered platform designed to connect customer interactions across collaboration, networking and observability systems. Cisco IQ aims to enable enterprises to deliver more personalized experiences and predictive service insights through a single interface. The system uses generative and agentic AI to identify patterns, automate workflows and optimize network and customer operations.
The launch aligns with a broader industry move toward AI-driven experience orchestration. Cisco’s integration of network telemetry with AI-assisted CX data gives it an infrastructure-level advantage. Key features include issue prevention, dynamic solutions from real-time insights, hyper-personalized support and deployment flexibility. Cisco IQ will roll out to enterprise customers starting in early 2026.
Posted by Pure AI Editors on 11/04/2025