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Google Unveils Gemini Enterprise Platform in Push for Workplace AI Dominance

• By John K. Waters
• 10/10/2025

Google Cloud on Thursday launched Gemini Enterprise, a unified artificial intelligence platform designed to integrate AI capabilities across corporate workflows, as the search giant seeks to expand its foothold in the enterprise software market.

The platform consolidates AI tools, pre-built automation agents, and data connections into a single interface, marking Google's latest effort to compete with Microsoft and other cloud providers in selling AI services to businesses.

Google Cloud CEO Thomas Kurian said the platform addresses fragmentation in current AI implementations. "The first wave of AI, while promising, has been stuck in silos, unable to orchestrate complex work across an entire organization," Kurian wrote in a blog post announcing the launch.

Integrated Approach
Gemini Enterprise combines Google's Gemini large language models with a no-code interface that allows non-technical employees to build automated workflows. The system connects to data stored in Google Workspace, Microsoft 365, and enterprise software from companies including Salesforce and SAP.

The platform includes pre-built AI agents for tasks such as research and data analysis, along with tools for companies to create custom agents. A centralized dashboard provides oversight and security controls for all agents deployed within an organization.

Google said 65% of its cloud customers now use its AI products. The company announced new enterprise clients, including fashion retailer Gap, payment processor Klarna, and automaker Mercedes-Benz. Google Cloud will also serve as the official cloud provider for the 2028 Los Angeles Olympics.

Customer Service Focus
A major component of the launch targets customer service operations. Google introduced what it calls "next-generation conversational agents" that handle inquiries across phone, web, mobile, and chat channels in more than 40 languages.

German bank Commerzbank said its AI chatbot, built on Google's platform, now handles over 2 million customer interactions and resolves 70% of inquiries. Japanese marketplace Mercari projects a 500% return on investment from deploying the technology, expecting to reduce customer service workloads by at least 20%.

Developer Tools and Standards
Google reported that more than 1 million developers have adopted Gemini CLI, a command-line tool launched three months ago that integrates AI capabilities into software development workflows. The company introduced extensions allowing developers to connect the tool with services from Atlassian, GitLab, MongoDB, and others.

The company is promoting open standards for AI agent interactions, including the Agent2Agent Protocol for communication between automated systems and the Agent Payments Protocol for financial transactions. Google developed the payments protocol with over 100 partners, including American Express, Mastercard, and PayPal.

Training Initiative
Alongside the platform launch, Google announced a free training program called Google Skills, consolidating educational resources across its AI products. The company set a goal of training 1 million developers through its Gemini Enterprise Agent Ready program.

Google also created a team called Delta, composed of AI engineers available to work directly with enterprise clients on complex implementations.

The platform builds on Google's infrastructure investments, including custom Tensor Processing Units designed for AI workloads. Kurian emphasized Google's integration of hardware, AI models, and software tools as a competitive advantage.

"Some companies offer AI models and toolkits, but they are handing you the pieces, not the platform," Kurian wrote, in an apparent reference to rivals.

Google's cloud division has trailed Amazon Web Services and Microsoft Azure in market share, though the company does not break out financial results for the unit separately. The enterprise AI market is projected to grow rapidly as companies seek to automate operations and reduce costs.