The Pure AI Blog Short Dispatches from AI's Front Lines
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UK-based AI company Faculty has launched Frontier 3, a new version of its enterprise decision-intelligence platform that adds a "Decision Hub" workspace, an AI "ADA" decision agent, and initial domain agents starting with a Clinical Trials Scout for life sciences.
The release builds on the platform's Computational Twin framework for scenario modeling and integrates with existing systems, the company said. Frontier 3 supports private-cloud deployment on AWS or Azure and is available immediately to existing customers, with upgrades rolling out in the coming weeks; financial terms and customer counts were not disclosed.
"Despite all the hype, very few organizations go beyond AI pilots to real transformation," said Faculty co-founder and CTO Andy Brookes, in a statement. "Customers don't want another experiment; they want AI that changes how they make decisions and delivers measurable value. That's why we built Faculty Frontier."
Posted by Pure AI Editors on 10/20/20250 comments
Zendesk, a provider of a customer service and engagement platform, announced new AI features for its Resolution Platform aimed at speeding up customer and employee support, including autonomous voice agents, video calling and screen sharing for its contact center, and IT asset management for employee service. The update also adds tools such as Admin Copilot, low-code/no-code workflow builders, and analytics from its HyperArc acquisition, the company said.
Zendesk said its AI agents already help resolve part of nearly 5 billion issues handled annually, with about 20,000 customers using Zendesk AI and projected AI annual recurring revenue of $200 million this year. Some features are in early access, others are generally available, with additional releases to follow.
"Zendesk is setting itself apart in the crowded AI-powered service market," said Sudhir Rajagopal, Research Director at IDC, in a statement. "The combination of AI Agents with an integrated platform covering Contact Centers and Employee Service offers more than just innovation; it drives tangible business results. With an emphasis on real-time issue resolution over service interactions, powered by customer insights, organizations can more effectively meet customer outcomes and realize measurable ROI. With HyperArc's AI-driven analytics, Zendesk improves its ability to address challenges in service operations, helping organizations drive impactful outcomes."
Posted by Pure AI Editors on 10/20/20250 comments
Walmart has announced a partnership with OpenAI that will let customers and Sam’s Club members shop via ChatGPT using Instant Checkout. Users will be able to plan, chat, and buy within the app.
"For many years now, eCommerce shopping experiences have consisted of a search bar and a long list of item responses," said Walmart CEO Doug McMillon, in a statement. "That is about to change. There is a native AI experience coming that is multi-media, personalized, and contextual. We are running towards that more enjoyable and convenient future with Sparky and through partnerships, including this important step with OpenAI."
The company said it already applies AI to improve product catalogs, cut fashion production timelines by up to 18 weeks, and reduce customer-care resolution times by up to 40%. Walmart is also rolling out ChatGPT Enterprise and promoting OpenAI certifications for employees. Financial terms were not disclosed.
"We’re excited to partner with Walmart to make everyday purchases a little simpler," said Sam Altman, cofounder and CEO of OpenAI, in a statement. "It’s just one way AI will help people every day under our work together."
Posted by Pure AI Editors on 10/20/20250 comments
Work4Flow Inc. has sold its "Now Assist Readiness Evaluation" solution to ServiceNow, which plans to integrate the assessment tool more deeply into its platform to help customers gauge AI readiness, identify automation gaps, and align use cases with business outcomes.
The product has been used to support deployments of ServiceNow's Now Assist features at large enterprises, universities, and healthcare organizations, Work4Flow said. Terms of the deal were not disclosed.
"We built Now Assist Readiness Evaluation to help scale agentic AI adoption for ServiceNow," Work4Flow CEO Sanjay Gupta said in a statement. Jon Sigler, ServiceNow's EVP and GM of AI Platform, said the move would expand tools "to assess, deploy, and scale agentic AI across the enterprise."
Work4Flow, a ServiceNow partner with a team of 80-plus engineers across the U.S., India, the U.K., and Singapore, also develops agentic AI apps and CMDB connectors for ServiceNow's ecosystem.
Posted by Pure AI Editors on 10/20/20250 comments
MenuSifu, a New York-based leader in restaurant technology, has introduced a new version of its restaurant technology suite that goes beyond traditional point-of-sale (POS) systems. The expanded MenuSifu Ecosystem integrates online ordering, delivery management, restaurant funding and a digital community for restaurant owners. The company said the goal is to make AI automation practical and accessible for all restaurants.
The update reflects a broader trend toward integrated, data-centric restaurant technology. MenuSifu’s approach to automation and innovation positions it as a niche but scalable player in the rapidly evolving restaurant tech market.
Posted by Pure AI Editors on 10/17/20250 comments