myKaarma Introduces Tech Video Grader: AI-Powered Video Tool to Improve Automotive Service Engagement
myKaarma, a leading provider of cloud-based software solutions, has launched Tech Video Grader, an AI-powered tool designed to improve how automotive service departments use video to communicate with customers. The video grader evaluates technician-recorded inspection videos and provides guidance to improve clarity, framing and completeness, helping ensure customers receive consistent, high-quality explanations of recommended repairs. The tools are intended to boost customer trust, increase appointment approvals and generate more service leads without adding time to technicians’ workflows.
The release comes as dealerships continue to invest in digital service experiences to improve retention and profitability. Launching at the NADA 2026 show, myKaarma will showcase Tech Video Grader along with ServiceConcierge, Service Pre-Diag and Communications +, all automated AI-powered tools aimed at simplifying workflows for automotive technicians. By applying AI to standardize and improve technician videos, myKaarma is targeting a common operational gap rather than introducing a new communication channel. For fixed operations leaders, tools that improve inspection quality and conversion rates could help offset margin pressure while enhancing transparency in the service lane.
Posted by Pure AI Editors on 01/26/2026