Walmart Partners with OpenAI for AI-Driven Shopping
Walmart has announced a partnership with OpenAI that will let customers and Sam’s Club members shop via ChatGPT using Instant Checkout. Users will be able to plan, chat, and buy within the app.
"For many years now, eCommerce shopping experiences have consisted of a search bar and a long list of item responses," said Walmart CEO Doug McMillon, in a statement. "That is about to change. There is a native AI experience coming that is multi-media, personalized, and contextual. We are running towards that more enjoyable and convenient future with Sparky and through partnerships, including this important step with OpenAI."
The company said it already applies AI to improve product catalogs, cut fashion production timelines by up to 18 weeks, and reduce customer-care resolution times by up to 40%. Walmart is also rolling out ChatGPT Enterprise and promoting OpenAI certifications for employees. Financial terms were not disclosed.
"We’re excited to partner with Walmart to make everyday purchases a little simpler," said Sam Altman, cofounder and CEO of OpenAI, in a statement. "It’s just one way AI will help people every day under our work together."
Posted by Pure AI Editors on 10/20/2025