Reducing MTTR the right way

While MTTR is one of the most important metrics for DevOps teams, not everyone agrees on its exact meaning—or how best to reduce it. Instead of focusing only on the time it takes to fix an issue, it’s important to track progress all the way through resolution.

That means getting to the bottom of the problem—and then putting a process in place to make sure it won’t happen again.

In this guide, we walk through the key steps for building a best-in-class incident response strategy. You’ll learn how to:

  • Configure alerts and define roles to reduce fatigue and maximize efficiency
  • Use chaos engineering to practice failure and inform your response strategy
  • Gain visibility not only into end-to-end system performance, but also into the user experience

Build an incident response strategy that resolves problems for good.

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